The Four Moments of Truth
BOOK-4MOT
There is an almost endless list of variables to account for (and stakeholders to consider) if you are responsible for measuring the impact of training in your organization. But, one thing is for certain, if the Trainee, Trainer and Next-Level Manager (of the Trainee) aren’t all on the same page, the probability of ongoing skill application and targeted behavior change is low. “The Four Moments of Truth” (4MOT) is a practitioner’s guide to training transfer and sustainment grounded in time-tested fundamentals of evaluation strategy. This book is the product of over three decades of design experience by author Dr. Sam Shriver. In a concise and easy-to-follow narrative, Shriver reviews pioneering research in the fields of training evaluation, measurement and impact analysis, and then walks the reader through the details associated with successful implementation of The Four Moments of Truth™ process. In essence, 4MOT™ is a straightforward blueprint that connects learning to behavior change, and behavior change to tangible results.
Shipping Policy
- Standard orders placed before 12:00 PM (ET) will ship the next business day.
- Standard orders placed after 12:00 PM (ET) will ship within two business days.
- Expedited orders placed before 12:00 PM (ET) will ship the same day.
Example
If you place a standard order at 11:00 AM (ET) on Monday, it will ship on Tuesday. If you place a standard order at 1:00 PM (ET) on Monday, it will ship by Wednesday.
Shipped (Physical) Products: No returns or refunds.
Online Training: No refunds, exchanges, or substitutions after User registration on MyCLS has occurred. Refunds are subject to a 6% processing fee which will be subtracted from the return amount.
Workshops (Virtual and In-Person): Attendees may reschedule their registration to a future workshop within the same calendar year up to 10 days in advance of the original workshop date at no cost. Reschedule requests must be accompanied with the date and location of the alternative workshop and reschedules may only occur once. Cancellations between 30 and 15 days prior to the workshop date will result in a cancellation fee equal to 50% of enrollment. Cancellation within 15 days of the workshop date requires full payment. Cancellations of a rescheduled registration, regardless of time frame, requires full payment.
- Standard orders placed before 12:00 PM (ET) will ship the next business day.
- Standard orders placed after 12:00 PM (ET) will ship within two business days.
- Expedited orders placed before 12:00 PM (ET) will ship the same day.
EXAMPLE
If you place a standard order at 11:00 AM (ET) on Monday, it will ship on Tuesday. If you place a standard order at 1:00 PM (ET) on Monday, it will ship by Wednesday.