Virtual certification is a two-day training event that includes:
Day 1: Trainers are led through the virtual Leader’s Guide and learn to effectively and accurately deliver the course content
Day 2: Trainers perform teach-back segments of the program and receive feedback from our Certified Master Trainer
Please note that virtual certification requires attendance in a Situational Leadership®: Building Leaders Virtual workshop where trainers experience the program as participants in advance of the remote certification class. Your Account Manager will assist in scheduling this event.
Physical and Shipped Products: No returns or refunds.
Online Training: No refunds or exchanges after a User has been created, user registration, or any components of the online training be accessed.
Workshop Registrations: Attendees may reschedule their registration to a future workshop within the same calendar year up to 10 days in advance of the original workshop date at no cost. Reschedule requests must be accompanied with the date and location of the alternative workshop and reschedules may only occur once. Cancellations between 30 and 15 days prior to the workshop date will result in a cancellation fee equal to 50% of enrollment. Cancellation within 15 days of the workshop date requires full payment. Cancellations of a rescheduled registration, regardless of time frame, requires full payment.
Expedited shipping orders will be shipped "same day" if received by 11 AM (ET) during normal business days. All other orders will ship next business day.