Situational Leadership®: Building Leaders Pocket Reference Guide
The Pocket Reference Guide contains indicators to assess Performance Readiness®, descriptors and cues of Performance Readiness® Levels, tips and best practices for each leadership style and recommendations for matching the Performance Readiness® Level with the appropriate leadership style.
Physical and Shipped Products: No returns or refunds.
Online Training: No refunds or exchanges after a User has been created, user registration, or any components of the online training be accessed.
Workshop Registrations: Attendees may reschedule their registration to a future workshop within the same calendar year up to 10 days in advance of the original workshop date at no cost. Reschedule requests must be accompanied with the date and location of the alternative workshop and reschedules may only occur once. Cancellations between 30 and 15 days prior to the workshop date will result in a cancellation fee equal to 50% of enrollment. Cancellation within 15 days of the workshop date requires full payment. Cancellations of a rescheduled registration, regardless of time frame, requires full payment.
Expedited shipping orders will be shipped "same day" if received by 11 AM (ET) during normal business days. All other orders will ship next business day.